Delivery and Refund Terms and Conditions
inKemer Travel Agency (“inKemer” or “Company”) is committed to providing its customers with the best possible service. In this context, it has established the following terms and conditions for deliveries and returns.
The method and duration of delivery of the travel services you have purchased will vary depending on the service you have purchased.
Electronic documents such as airline tickets and hotel reservations will be sent to you by email.
Services such as transfers and tour packages will be provided to you on the date and time you have booked.
Visa procedures are carried out by you submitting the necessary documents for the visa application to the Company and the Company completing the visa application.
Travel insurance will be delivered to you before your travel date.
Electronic documents such as airline tickets and hotel reservations cannot be refunded once purchased.
Services such as transfers and tour packages are subject to cancellation and change conditions. For detailed information, please review the cancellation and change conditions for the service you have booked.
Visa procedures are refunded depending on the outcome of the visa application. If your application is rejected, the amount you paid excluding the visa fee will be refunded to you.
Travel insurance can be refunded in cases such as travel cancellation or health problems that may occur during travel. Please review your insurance policy for refund conditions.
You can submit your refund request to the Company by email or phone, in accordance with the refund conditions for the service you have purchased.
A reasonable time is required to process refund requests and make the refund. This period may vary depending on the service you have purchased.
In some cases, a refund fee may be requested for the refund process. The refund fee varies depending on the service you have purchased and the reason for the refund.
If you have any questions regarding deliveries and returns, please do not hesitate to contact us at [email address] or [+90 535 599 50 54].
inKemer Travel Agency